Privacy Policy
Last updated on 4th February 2026
The Privacy Policy below describes how and why we might collect, store, use, and/or share your information when you use our services. If you have any questions or concerns regarding this privacy policy or you do not agree with our policies and practices, you can contact us at https://isharajourneys.com/contactus/.
What information do we collect?
Ishara Journeys automatically collects certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs; device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information Ishara Journeys collects includes:
Log and Usage Data: Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
Device Data: We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
Cookies: Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their website work, or to work more efficiently, as well as to provide reporting information. Cookies are used to enhance your browsing experience which allow us to recognize you and remember your preferences. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you disable cookies, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
Identity and Contact Data: Your name, email address and phone number are collected during our initial conversation.
Travel and Technical Data: To curate your journey, we require passport details, dates of birth (required by airlines), frequent flyer/loyalty program numbers, and seating/room preferences.
Sensitive Personal Data: To ensure your comfort and safety, we may collect health-related data (mobility requirements) or dietary restrictions which may reveal religious or philosophical beliefs. We only process this with your explicit consent for the sole purpose of your travel arrangements.
How do we use this information?
Ishara Journeys never shares your information with anyone. Your privacy is of utmost importance to us and your data is kept confidential. Ishara Journeys uses the data collected for analysis purposes and to improve the content on this Website.
We use your data as follows:
- Using your preferences to design and present a bespoke itinerary.
- To facilitate the booking of flights, hotels, and ground transport on your behalf.
- To send you updates (if any) regarding your trip.
- To meet our financial, tax, and regulatory obligations as a registered business.
We pay employ third-party companies or individuals due to the following reasons:
- To facilitate our Service.
- To provide the Service on our behalf.
- To provide Service-related services.
- To assist us in analyzing how our Service is used.
We want to inform our service users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
If you are in the European Union (EU) or the United Kingdom (UK), this section applies to you:
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent: We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
Data Sharing with Third Parties
To complete your journey, we must share your data with:
Service Providers: Airlines, hotels, and transport companies. We only share the specific data required to secure your booking.
Technology Partners: Secure platforms we use for secure payment processing.
No Marketing Sales: Under no circumstances does Ishara Journeys sell, rent, or trade your personal information to third-party marketing firms. Your data is used for your travel, not as a product.
Data Retention
We don’t hoard your data. We keep your data for the duration of your travel planning and the journey itself. We retain basic information and preference data to make your next journey seamless. Financial and contract records are kept for the period required by law for tax and audit purposes, after which they are securely deleted. Access to your personal information is restricted and is never stored on public-facing servers.
What are your privacy rights?
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by emailing us at info@isharajourneys.com.
How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please email us at info@isharajourneys.com.
Changes to this Privacy Policy
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
Contact Us
If you have any questions about this privacy policy, please email us at info@isharajourneys.com.